For VICIdial call centers
More of your calls ring.
Phone networks decline calls from numbers that look far away or worn out, before the phone ever rings. DIDfleet gives every lead on your VICIdial a nearby, healthy number. By itself, every day.
12.8% → 4.7% declined calls on a live floor
Read-only to start. Nothing changes until you say so.
The problem
Why your calls don't ring
Most VICIdial floors give each lead a caller ID with the same area code as the lead's phone. Three things go wrong.
Illustration
Maria lives near Tampa. Her phone is from New York.
VICIdial matches the caller ID to the phone's area code, not to where the person lives. So it calls Maria from New York.
On one real floor, 1 in 16 leads is like Maria.
Dana's area code is 817. You have no 817 numbers.
So VICIdial calls her from your one default number, in Houston, along with everyone else who has no match.
On the same floor, 5,278 leads would share that one default number.
Some of your numbers are worn out.
The phone network declines too many of their calls. VICIdial can't see that, so it keeps calling from them.
On the same floor: 787 of 5,203 numbers.
Real figures: one client's Medicare campaign on VICIdial, anonymised, November 3, 2026: 153,629 callable leads and 5,203 numbers. Maria and Dana are made up; their distances are real geography.
What DIDfleet does
It fixes all three, every day, on its own
-
1A nearby number for every lead
Picked from where the lead lives, not from their phone's area code.
-
2Worn-out numbers take a rest
Their leads move to healthy numbers before the next call.
-
3You know where to buy
The exact towns, and how many. Try the free planner
It sits next to VICIdial and changes one thing: the caller ID each lead dials from. Your dialer, your numbers and your phone company stay the same.
The result
Same leads. Far fewer declined calls.
The same call lists, before and after DIDfleet, read from the dialer's own log.
Measured on a live VICIdial deployment, August to September 2026. Client anonymised; method available on request.
Getting started
Start without risk
- Step 1
Audit
We read 30 days of your dial logs and show you which numbers are worn out and where you need new ones. $1,500, credited against the first month.
- Step 2
Watch
DIDfleet runs next to your dialer and changes nothing. You see every move it would make.
- Step 3
Switch on
One campaign first, for 30 days, against a matched control. If connects do not move, the first month is refunded.
Then one price per floor, per month
Over 50,000 dials a day: ask. Monthly, no annual plan. Everything is included at every price.
Audit my numbersWhat does it change in my dialer?
One field on each lead: the caller ID it dials from. Your campaigns, lists, agents and phone company stay as they are.
Is changing the caller ID allowed?
Yes, when the number is yours and rings back to you. DIDfleet only uses numbers you own. Your calling compliance stays your responsibility.
What if something goes wrong?
One switch stops every change, and every change can be undone: the old caller ID is saved before each one.
Which dialers does it work with?
VICIdial, and the VICIdial family such as GoAutoDial and OSDial. Tell us if you run something else.
Next step
Audit my numbers
Read-only. Nothing is installed and nothing is changed.
- We reply by email.
- You send 30 days of dial logs and your list of numbers, or give us read-only access.
- You get the picture: which numbers are worn out, and where to buy. $1,500, credited against the first month.
Request received
Thank you. We will reply by email.
Next we agree the thirty-day window and how you want to hand over the dial log: an export, or a read-only pull. Nothing is read or written before that.